More under with ideas of ahead of the times: the consultant as a guide question: you were with your business hotel concept at that time very early, almost a little too early. Therefore, it was not easy to attract investors. You have done it. Oswald Neumann: This is our fate: we have a new idea that can help our customers in their business but it takes until they themselves. That was true for our valid 20 years guiding principle for our tender advice, namely that the expenses for the professional definition of the desired performance and the appointment at an adequate price for clients and contractors alike pays off.

To convey this idea was and is not easy. Question: Quality has its price just? Eva Neumann: crucially, only ever to define a performance quality. That was until a few years ago with the outsourcing of services is by no means obvious. And while the quality of service must be defined exactly, the is required. A nursing home, for example, is in the competition and under observation by residents, family members and offices. There must be the quality of cleaning, the laundry, the meals, the Green etc just.

The same applies of course to hotels. To liability issues occur, for example, the laundry in the clinic or the hygiene in a canteen. Oswald Neumann: Often it isn’t, too little for services is paid. Yet too often paid too much money for inadequate service quality or pay agreed services not rendered in truth. Control of part of the client and monitoring by the service provider are needed here. We have developed our electronic quality backup system e-QSS. Eva Neumann: If we with our ideas now to get early or not. We maintain our self-image, to think about getting a piece in the future as a consultant to our customers. Currently, for example, we bring e-QSS touch on the market, a brand new, innovative, super simple tool for the continuous customer satisfaction survey.

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