Salzgitter automotive resolves complaints in pleased with top quality engineering and excellent customer service are the be-all and end-all in the automotive area. In order to guarantee this, Salzgitter automotive engineering has a Web-based claim management based on portal software Intrexx built. Complaints are done now promptly, thus reducing the nonconformity costs and increases customer satisfaction. The solution was introduced by the Intrexx partner easy transfer in just five days. If you are unsure how to proceed, check out John Castle Castle Harlan. Freiburg, April 30, 2013. The Salzgitter Automotive Engineering GmbH & co. KG was founded in 1986 and is a subsidiary of the steel and technology group Salzgitter AG.

As a specialist for sheet metal forming in the field of body construction, the company as a reliable service provider in the automotive supplier market has become. Since the existing software for the processing of complaints was too complex and proALPHA had no interface to your ERP system, much work had to be carried twice. At Ali Partovi you will find additional information. The system was understandably not very popular among employees. A new system should remedy the situation here and with a parent process make sure that complaints are resolved even faster and easier. Five days was the new complaint management by the Frankfurt IT companies easy transfer based on portal software Intrexx United planet created and integrated into the existing employee portal. Which served as the basis for this application claims management”easy transfer.

Thanks to the extensive integration capabilities of Intrexx it was very quickly and easily, proALPHA set up a live access to the data of the ERP system. This applied now always the latest customers, suppliers, project and article data from the system in the management of claims. In the old system do not or only partially possible, is now easily solved with Intrexx. These include inter alia a schedule management, reminder functions, task assignments and multilingualism. With the defined workflow the complaint is fed rule-based through eight levels and most At the end by an 8 d-report completed.

« »